A provider-side platform built for iDine to deliver and manage services for iDine's clients, covering customer accounts, departments, teams, categories and issue routing.
OpsFirst was built for iDine, to serve iDine’s own clients. A service provider working for many client organisations needs to manage each client’s requests in an organised way: who the request is for, which part of the client’s organisation it concerns, which team should handle it and how it progresses.
OpsFirst is a provider-side platform: it is used by the service provider to deliver and manage services for its clients. Its capabilities include:
OpsFirst is a platform built for iDine. It is not my independent product, and it is separate from OpsDone, my own operations management product.
I worked on OpsFirst for iDine. Client data and internal configuration are confidential and are not described here.
My own productIn active development
My own product for verifying supplier invoices. It reads invoices, checks them against purchase orders, goods receipts and supplier records, and asks a person when something does not match.
Read the case study →Confidential clientIn progress
A WordPress website revamp for a fruit distribution business in the UAE, with planned and in-progress integration across ecommerce, inventory, ordering and payments.
Read the case study →My own product
My own operations management SaaS product. It helps businesses log operational issues, give each one an owner and a response target, escalate what is overdue and keep a record of the work.
Read the case study →Tell me what is slowing your team down and which systems you use today. You do not need a technical specification: describing the problem is enough to start.
